SHIPPING
SHIPPING POLICY
Last updated: 22 October 2026
At Koruwins, we know how exciting it is to wait for a new piece to arrive. That is why we work hard to get your order to you quickly, safely and reliably. Please take a moment to read our shipping policy below.
WHERE WE SHIP
We currently ship to addresses in Germany only. All orders are dispatched from Germany, so your parcel never has to cross any borders and you will never pay customs fees or import duties.
PROCESSING TIME
Orders are usually processed and handed over to our shipping partner within 1 to 2 business days of purchase. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday will be processed on the next business day.
During busy periods such as sales, holidays or new collection launches, processing may occasionally take a little longer. We appreciate your patience and will always do our best to get your order out as quickly as possible.
SHIPPING OPTIONS AND COSTS
We offer two shipping options, which you can choose at checkout:
Free Standard Shipping
Cost: free
Estimated delivery time: 4 to 5 business days
Insured Express Shipping
Cost: 4.95 EUR
Estimated delivery time: 2 to 3 business days
Your parcel is insured for its full value during transit, giving you extra peace of mind.
Delivery times are estimates and start from the day your order is dispatched, not the day it is placed.
ORDER TRACKING
As soon as your order has been shipped, you will receive a shipping confirmation email with your tracking number. You can use this to follow your parcel every step of the way. Please allow up to 24 hours for the tracking information to update after you receive the email.
DELIVERY DELAYS
While most orders arrive within the estimated time, delays can sometimes happen due to circumstances outside our control, such as carrier issues, extreme weather or high parcel volumes during peak seasons. If your order has not arrived within the expected timeframe, please contact us at support@koruwins.com and we will look into it for you right away.
CHANGE OF ADDRESS
Please double check your delivery address before completing your order. If you need to change the address for an order you have already placed, please contact us as soon as possible. We will do our best to update it, but once an order has been handed over to the carrier, we can no longer make changes.
We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided at checkout.
MISSED DELIVERIES
If you are not home when the carrier tries to deliver your parcel, it will usually be left with a neighbour, delivered to a nearby parcel shop or a new delivery attempt will be made, depending on the carrier. Instructions will normally be left for you. If a parcel is returned to us because it could not be delivered, please get in touch and we will arrange to send it out again.
LOST OR DAMAGED PARCELS
If your parcel arrives damaged or appears to have been opened, please take photos of the packaging and the contents and contact us within 48 hours of delivery at support@koruwins.com. If your tracking shows that your parcel was delivered but you have not received it, please check with your neighbours and any nearby parcel shops first, then let us know and we will help you resolve it with the carrier.
QUESTIONS
If you have any questions about shipping, we are always happy to help.
Email: support@koruwins.com
Phone: +32 470 18 47 12