Returns & Refunds
RETURNS & REFUNDS
Last updated: 22 October 2026
We want you to love everything you order from Koruwins. If something is not quite right, whether it is the fit, the colour or simply not what you expected, you can return it to us. Please read our returns policy carefully to make the process as smooth as possible.
YOUR RIGHT OF WITHDRAWAL
You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period begins on the day you, or a third party you have named who is not the carrier, take possession of the goods. If you ordered several items that are delivered separately, the period begins on the day you receive the last item.
To exercise your right of withdrawal, you must inform us of your decision with a clear statement, for example by email to support@koruwins.com. You can use the model withdrawal form at the end of this page, but this is not required. To meet the deadline, it is enough to send your notice before the 14 day period has ended.
RETURN CONDITIONS
To be eligible for a return, items must be:
Unworn, unwashed and free from any marks, odours, makeup or perfume.
In the same condition as when you received them.
Returned with all original tags still attached and, where possible, in the original packaging.
You are welcome to try items on at home, just as you would in a shop. However, if items show signs of wear or have been handled beyond what is needed to check their nature, characteristics and fit, we may deduct an amount from your refund that reflects the loss in value.
HOW TO START A RETURN
1. Email us at support@koruwins.com within 14 days of receiving your order.
2. Include your order number, the items you would like to return and, if you like, the reason for your return.
3. We will reply with the return address and clear instructions on how to send your items back.
4. Pack your items securely and send them back within 14 days of informing us of your withdrawal.
We recommend using a trackable shipping method, as we cannot be responsible for returns that are lost on their way back to us.
RETURN SHIPPING COSTS
Unless your item arrived damaged, faulty or incorrect, the direct cost of sending the items back to us is paid by you. If the return is the result of an error on our part, we will cover the return shipping costs in full.
REFUNDS
Once your return arrives, our team will inspect it and let you know by email. We will refund all payments received from you, including the cost of standard delivery, no later than 14 days from the day we received your withdrawal notice. We may withhold the refund until we have received the items back or until you have provided proof that you have sent them, whichever happens first.
Refunds are always made using the same payment method you used for your original purchase, unless we have expressly agreed otherwise with you. You will not be charged any fees for the refund. Please note that if you chose Insured Express Shipping, only the cost of standard delivery will be refunded, as the additional express charge is not refundable.
Depending on your bank or payment provider, it may take a few additional business days for the refund to appear on your account.
EXCHANGES
If you would like a different size or colour, the quickest way is to return your original item for a refund and place a new order for the item you want. This way you can make sure your preferred size or colour is secured while it is still in stock.
DAMAGED, FAULTY OR INCORRECT ITEMS
We check every order carefully before it leaves us, but mistakes can occasionally happen. If your item arrives damaged, faulty or is not what you ordered, please contact us at support@koruwins.com as soon as possible after delivery. Please include your order number and photos of the item and packaging.
In these cases, we will cover the return shipping costs and offer you a replacement or a full refund, whichever you prefer. Your statutory warranty rights remain fully unaffected.
SALE ITEMS
Items bought on sale or with a discount code can be returned under the same conditions as full price items. The refund will be for the amount you actually paid.
QUESTIONS
If you have any questions about returns or refunds, please contact us:
Email: support@koruwins.com
Phone: +32 470 18 47 12
MODEL WITHDRAWAL FORM
If you wish to withdraw from the contract, please complete this form and send it back to us. Using this form is optional.
To:
Wearable B.V., trading as Koruwins
Kasteellaan 23
9810 Nazareth
Belgium
Email: support@koruwins.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date: